1. Overview

Succeed Subscriptions are monthly marketing service packages provided by Succeed Marketing.
By subscribing to any Succeed Subscription, the Client agrees to the following Terms & Conditions.

These terms ensure clarity, fairness, and smooth collaboration for both parties.

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2. Scope of Services

Each package includes the specific monthly deliverables outlined on the Succeed Marketing website or proposal.

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“Web Amends,” “Graphic Design Tasks,” and similar services are defined as small-to-medium changes that fit within the package’s scope and time allocation.

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Succeed Marketing reserves the right to determine whether a request falls within the chosen package or requires additional billing.

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2.1 Web Amends 

Web amends include content edits, layout adjustments, image replacements, updating links, minor design improvements, and adding simple sections.

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Larger tasks (e.g., new page builds, complex layouts, shop setup, app integrations) may be quoted separately.

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2.2 Graphic Design Tasks

A “design task” covers items such as:

• Social media graphics

• Event flyers

• Banners or headers

• Simple brochures

• Canva template creation

• Email signatures

Tasks requiring extensive illustration, full branding kits, or multi-page documents may incur additional charges.

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3. Subscription Billing

All subscriptions are billed monthly in advance.

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Payments are automatically processed on the same date each month, based on the original subscription start date.

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All prices are listed excluding GST, which will be added at checkout.

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4. Cancellation Policy

Clients may cancel at any time by providing written notice (email is fine).

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Cancellation must be received at least 10 days before the next billing date.

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If cancellation is received after the 10-day window, the next billing cycle will still apply and services will continue for that period.

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No partial refunds are provided for unused time or services.

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5. Unlimited Package Terms

To ensure fairness across clients:

• “Unlimited” means unlimited requests, not unlimited simultaneous work.

• Work is completed one task at a time, in order of submission.

• Standard turnaround is 1–4 business days per task, depending on complexity.

• Large or complex tasks may require additional time.

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6. Turnaround Times

Standard turnaround for tasks in all packages is 2–5 business days.

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Strategy sessions, eDMs, and larger website updates may require additional time.

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Urgent or same-day requests are subject to availability and may incur a rush fee.

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7. Communication

All requests must be submitted via email.

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Clear instructions, content, and required materials must be supplied before work can begin.

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Succeed Marketing is not responsible for delays caused by missing content, unclear briefs, or lack of client response.

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8. Revisions

Each task includes two rounds of revisions unless otherwise stated.

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Additional revisions may be billed at an hourly or per-task rate.

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9. Content & Materials

The Client is responsible for providing accurate text, branding, and imagery.

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Stock imagery can be sourced on request; licensing fees may apply.

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10. Reporting & Strategy Sessions (Where Applicable)

Strategy sessions must be booked in advance and are included only in packages that specify them.

Missed or unused sessions do not roll over to the next month unless otherwise agreed.

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11. SEO Package Terms

SEO improvements are gradual and long-term; specific ranking outcomes are not guaranteed.

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SEO services apply to Wix websites only.

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12. Fair Use Policy

To maintain quality and fairness:

Requests must be reasonable and aligned with typical small-business marketing needs.

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Excessive or highly complex requests may be paused or quoted separately.

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13. Refunds

Due to the nature of time-based digital services, no refunds are provided for:

• partial usage

• change of mind

• late cancellation

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14. Termination by Succeed Marketing

Succeed Marketing may terminate a subscription if the Client:

• behaves abusively

• delays communication or payment

• submits inappropriate or illegal content

• makes excessive demands beyond fair use

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If termination occurs, any remaining paid period will be honoured but not refunded.

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15. Intellectual Property

Final deliverables become the Client’s property once fully paid.

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Working files (PSD, AI, layered formats) remain the property of Succeed Marketing unless otherwise agreed.

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16. Limitation of Liability

Succeed Marketing is not liable for:

• loss of revenue

• website downtime not caused directly by Succeed Marketing

• third-party app issues

• indirect or consequential damages